This, of course, does not happen with a virtual PBX over VoIP. Improve the image of your company Both types of Centrex IP have basic functionalities, such as the possibility of configuring announcements, schedules, music on hold Buy email database... The difference is that the WebRTC virtual PBX allows greater functionalities to be incorporated, such as the options menu, the automatic distribution of calls through the IVR system (interactive voice response system, also known as an automatic attendant)… This brings about an improvement in the image of the company, since calls will be answered more efficiently and customer satisfaction will be achieved. Flexibility, ubiquity and mobility One of the fundamental characteristics of IP Centrex is its ubiquity. In other words, it is possible to access it from any device connected to the Internet. The only difference in the case of virtual exchanges is that it will be necessary to use a softphone (as we said before) Buy email database.
Watch the explanatory Buy email database video of our solution Discover how you can improve the management of internal and external communication of your company to differentiate yourself from the competition Find out more discover-more What type of IP Centrex to choose? Most communications companies offer virtual PBX solutions for VoIP. As we have seen, it can provide many benefits, but it also has major drawbacks, such as the initial investment required to purchase, install, and maintain the equipment that is sometimes required. Therefore, the best option is IP Centrex over WebRTC. In addition to all the previous benefits, this solution adapts to any type of company. At Fonvirtual we work to offer you the solution that best suits your company's needs, so if you still have questions about these tools, don't hesitate to contact us. We will be happy to help you Buy email database.
In the event that it is a more qualified request or for which the robot does not have the answer, it will transfer the conversation to an agent, but the client will have been previously attended to. With this, we shorten waiting times and improve the brand image of our company Buy email database. CRM: a customer management system is another of the essential tools in the smart office. And it is that thanks to it we will keep the information centralized on the same platform, with the agents having access to it at all times. In addition, it allows integration with the virtual switchboard, which provides numerous benefits, such as the fact that the client's file is automatically raised when the agent receives a conversation. This makes it easier for you to have the information beforehand and to be able to provide personalized and adequate attention. Finally, you will be able to modify the information before, during and after the call, with the rest of the team members having access to it in real time Buy email database.